The Internet has forever changed what consumers expect from their bank. The days of drive through banking, and visits to the teller are not completely gone…but they are not as commonplace as they once were. Today’s banking customer expects his or her bank to offer several channels to conduct banking transactions. Customers want, even demand access through the Internet, over the phone, through their mobile phone or PDA device. They expect their bank to give them easy access to their accounts or holdings, want to pay their bills online, want an easy way to transfer funds and even want to be able to buy and sell stocks.
So, if you are the IT manager of a small community bank, how can you provide this functionality to your customers without spending your IT budget for the next 3 years? What about the resources you have internally? Does your team have the skills and expertise to take on an enormous project such as this?
Even if you answered yes to the questions above, you could still probably use some help.
SRM Technologies has been working with banks of all sizes, helping them deliver to their customers the channels of access they expect. From Web Banking, to IVR and even Mobile Banking, SRM has delivered solutions to over 25 banks, some of which are among the largest banks in the world. This experience translates to over 700 person years of software development experience solving real problems for retail banking customers.
Specifically, SRM has delivered capabilities for Retail Banking which includes: